Refund Policy

At NASGuard, we want you to be fully satisfied with your backup subscription. If you are not satisfied for any reason, you may request a refund within 30 days of your original purchase date.

30-day money-back guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you cancel within 30 days of your first payment, you are entitled to a full refund of the amount paid for that billing period.

How to request a refund

Refunds are processed by our payment provider, Paddle. You can request a refund in one of the following ways:

• Visit paddle.net and follow the refund request flow for your order.
• Email us at billing@nasguard.cloud with your order details and we will forward the request to Paddle on your behalf.

Refund timing

Approved refunds are typically processed within 5 to 10 business days and will be returned to the original payment method used for the purchase. Processing times may vary depending on your bank or card issuer.

Renewal payments

If you cancel your subscription after the 30-day guarantee period has ended, you will not be charged for subsequent billing periods, but renewal payments already made are not eligible for refund unless required by applicable law.

Exceptions

Refunds may be denied if we detect fraud, abuse, or violation of our Terms & Conditions. We reserve the right to review each request individually and to refuse refunds in cases of abuse or misuse of the Service.

Contact us

For any questions about refunds or billing, please contact us at billing@nasguard.cloud.