Storage node firmware upgrade
Storage cluster (EU Central)
Aug 23, 2026, 01:00 AM → Aug 23, 2026, 03:00 AM
No downtime expected. Backup jobs running during the window may retry once before completing.
Service status
NASGuard system health
This page shows the live state of every part of the backup platform, the maintenance we have planned, and what happened during past incidents. It is updated as soon as our monitoring detects an issue.
All systems operational
Last checked Aug 12, 2026, 11:35 AM
30-day uptime 99.98%
Systems
Backup ingest (S3 compatible)
Endpoint used by Synology Hyper Backup and QNAP HBS 3 to upload data.
99.99% / 30 days
Operational
rsync transfer service
Direct rsync targets for Linux hosts and legacy NAS models.
99.98% / 30 days
Operational
Restore & download
Restore jobs, version browsing and file-level recovery.
100% / 30 days
Operational
Storage cluster (EU Central)
Encrypted object storage that holds your backup versions.
99.99% / 30 days
Operational
Customer portal
Sign-in, subscription details and connection credentials.
99.97% / 30 days
Operational
Billing & checkout
Card payments, renewals and invoices processed by our payment provider.
100% / 30 days
Operational
Scheduled maintenance
Planned work is always announced at least 5 days in advance and scheduled outside business hours (times shown in your local time zone).
Portal database maintenance
Customer portal
Sep 6, 2026, 02:00 AM → Sep 6, 2026, 02:45 AM
Sign-in and the account dashboard may be briefly unavailable. Backups and restores are unaffected.
Alerts & incident history
Elevated ingest latency in EU Central
Jul 28, 2026A network link degraded for 38 minutes and slowed uploads. Traffic was rerouted and all queued backup jobs completed successfully. No data was lost.
Immutable retention rollout completed
Jul 12, 2026Ransomware-resistant immutable snapshots are now enabled for every Per TB plan at no extra cost.
Restore queue monitoring improved
Jun 30, 2026New alerting now notifies our team within 60 seconds if a restore job stalls, so we act before you notice.
Get notified during an incident
Every subscriber receives an email update when a system is degraded and again when it is fully restored. If your backups are failing and this page shows all systems operational, contact us so we can look at your device directly.
support@nasguard.cloudPriority response for Per TB plans
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